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181 Third Street
San Francisco, CA
94103
San Francisco Caltrain Station
+1 415 777 5300
Fax: +1 415 817 7823
 Website
 Video Website
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Reviewed by: A Yahoo! Contributor from on Nov 29 2009
Didn't even book...
Called to make some inquiries (ie car rental options, pet free rooms) and spoke with the Whatever/Whenever concierge (Florina) however I apparently taxed her patience after asking the first question and she hung up on me. Prior to that it was clear that she could not have been bothered to assist me. I did phone back and spoke with a Manager who said that he would speak to her although he did not take me contact information to follow up. Since I was informed by the manager that there is often only one concierge on site I was reluctant to reserve in the off chance that I would need assistance. The manager did provide answers to my questions but at no time did he offer to make my reservation so I let it go and booked somewhere else. It was my impression that the Whatever/Whenever is on their terms and not much more than a catchy marketing ploy that they use with the hope that their guests need Nothing/Nowhere.
Reviewed by: Anthony from on Oct 12 2009
Will not go back to a W Hotel
The staff was rude, you could never find a doorman. They had a coporate event downstairs that went until late in the night and we could not get any sleep. The food was extremelly overpriced, and the lack of available staff was overwhelming. For the money the Palace Hotel, Fairmount, FourSeasons or the Hilton is a better hotel for the money.
Reviewed by: SamF from on Jul 02 2009
weekend get a way
rooms were dark, i mean 40 watt bulbs, tiny rooms, we got lost in the lobby, and they place was trying to be too cool, tiny tiny rooms, dark spaces, great food in the restr. claustrophobic to say the least. Smallest hotel rooms I have ever stayed in..Poor value, bad hotel
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