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44°F / 6°C
(Clear. Nippy.)
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398 Hayes Street
San Francisco, CA
94102
+1 415 551 1590
Fax: +1 415 255 2385
 Email
 Website
 Video Website
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Reviewed by: k2 from on Apr 07 2008
Too Noisy, Bad Service
We arrived for a reservation 2 hours before a performance, and let the waiter know what our schedule was. While the food was very good - the baby lettuce salad was dressed beautifully with dill, mint, and balsamic and the flatbread was quite tasty - the noise level made it almost impossible to carry on a conversatin. The service was incredibly slow. We were seated a full 15 minutes before our order was taken, at which time was asked for lattes and water. The lattes arrived a full 15 minutes after that, without water. We reminded him about the water, and reminded him a third time while he was taking the order of a table nearby. We finally got water from an attentive bus man almost immediately after having asked for it. The salads were delivered quite a bit after the lattes, and we were finally served our entrees around 45 minutes before curtain time - approximately 1 hour and 15 minutes after having been seated. Meanwhile, our server did not check back with us once between delivery of courses, and it took a very long time to get the check. Though he was in the vicinity several times, he quite pointedly avoided making eye contact. To top it off, I heard him tell a table next to ours that was ordering after us that the only item that took a long time was the flatbread, a piece of information he did not impart to us that he should have when we told him we were on a schedule. Not the leisurely experience we had hoped. With all the places in the Bay Area that serve fine food AND provide excellent service, there's no reason for us to return. This was my second experience of lousy service before a performance in as many days. Restaurants that cater to the pre-theatre crowd should staff and stock for these lucrative times, since they're clearly making a killing before nearby events.
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