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46°F / 7°C
(Partly Sunny. Cool.)
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Accommodation
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Very Expensive/Deluxe
950 Mason Street
San Francisco, CA
94108
+1 415 772 5000
Fax: +1 415 772 5013
 Email
 Website
 Video Website
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Reviewed by: Irma from on Nov 21 2009
We loved it!
The hotel staff were very professional and treated us like royalty. They upgraded our room, the view was wonderful of the bay, Golden Gate Bridge and Alcatraz. The only problem was in the morning, the windows had fogged up and we could no longer see our beautiful view. My husband said that someone in the hotel told him that there was a problem with the ventilation system in the building. We stayed in the tower. So, next time we will ask to stay in another part of the building, unless they fix the problem.
Reviewed by: A Yahoo! Contributor from on Oct 05 2009
would go back
We had a late nite check in so the standard room we booked was oversold. We were upgraded to a 1 bedroom 750 sq feet suite. The bed was so comfy. I got food poison from the Tonga Room Restaurant so I stayed in bed all day. The maid were really nice and accomodating. I asked them not to clean my room until the afternoon. When they came, they hurried up so I can go back to the room and rest. I left them a nice tip. When I asked them to bring me more soap, they wouldn't accept another tip from me. The lobby was really relaxing with nice piano music at nite. The service was fabulous. The only thing I didn't like about the room is that the towel are really rough. The heater didn't work. I loved the way the room was decorated, with a lot of Victorian charm. I had a relaxing time sitting in the hotel coffee shop watching the cable car come by while listening to classical music the coffee shop played. I really enjoyed this relaxing stay on Nob Hill. The hotel is just a quick 15 min walk up the hill from Union Square. You can see the beautiful ocean. Our room was in the older tower which can use some paint. The bathroom floor was worn but the room overall was very clean.
Reviewed by: A Yahoo! Contributor from on Aug 26 2009
Poorly run, only adds stress to your travel
As frequent travelers we have come to expect a certain base level of customer service from a luxury hotel. Despite its good reviews Fairmont San Francisco fell short of our expectations. Check in went smoothly and the front desk was pleasant. Our room however smelled distinctly of smoke. We always ask for non-smoking rooms so we called the front desk to be sure it was. They informed us that the entire hotel is non-smoking and that they would be moving us to a better room. We were asked to wait in this room for the bell boy who would bring us keys and help us to our new room. The problem was now we were waiting in a room that reeked of smoke. We put our bags by the door and waited. We waited 20 minutes before getting a knock on the door which was house keeping. They had been told the room was vacated and were checking to see it was alright for the next guests. At that point I called down to the front desk. The phone rang and rang. When we did reach a person it was not the front desk and they needed to transfer us. We started to wonder wether the keys on the phone were correctly marked. Upon reaching the front desk the girl was short with us barely listening to our inquiry before snapping, “we are very busy.” As she was moaning that it was probably given to the bell boy and she would have to find out who it was given to... there was a knock at the door. A rushed bell boy who handed me the keys and ran off without helping us with our luggage or showing us to our room. No apology for the delay or for the room.
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