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82°F / 28°C
(Passing Clouds. Warm.)
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Accommodation
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Very Expensive/Deluxe
Final calle La Guairita
Urbanización Chuao
Caracas, Capital Disrict
1064
+58 212 902 2222
Fax: +58 212 902 2189
 Email
 Website
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Reviewed by: Chris from on May 10 2009
HORRIBLE STAY
Traveling on business, there are some basic requests to have fullfilled. Requested wake up call the first 3 days and never got one, discussed with front desk and still no wake up call. Ordered room service (6 chicken wings) at 7:45 and did not receive till 11PM after I had already gone to bed (after 3 calls of 'where is my dinner"). The one comment that is positive, the towels are nice, but that is about it. I would not ever recommend this hotel to anone
Reviewed by: A Yahoo! Contributor from on Dec 21 2008
Be prepared to thefts by hotel staff...
Facilities are very nice, but unfortunately I had quite a few problems with thefts by hotel staff during my stay there. Things from my room were taken away, and, to make things worse, it seems like the hotel staff did not not how to handle such situation, once none of them had the guts to apologize. I had not even heard a single “I’m sorry” from anyone there, and of course I had not received ANY feedback either. Quite rude people, speaking to me in a tone like I was making it all up, while I was reporting the issues that took place in my room. So, people... be prepared to be stolen AND to NOT to have your problem solved.
Reviewed by: Ray from on Nov 12 2008
5 Star Hotel... NOT!!!!
From the very begining, this Hotel was Sub Par. A hassle when I checked in.. then my keys did not work for 2 nights in a row. Finally, when I checked out, I was told that my invoice was "emailed" to me. I have no idea who they emailed it to, but after 4 days, I have not received it. I called them, and theire reply was for me to send them an email with details so they can get email me my inovice.
See all reviews...
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