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55°F / 12°C
(Sunny. Cool.)
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Dining
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American & Caribbean
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American
5700 Lake Ridge Parkway
(Lynn Creek Marina)
Grand Prairie, TX
75052
+1 817 640 7676
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Reviewed by: Shannon from Bedford, TX, USA on Jul 16, 2008
Waitress added her own additional tip to our cr cd
After a good day on the lake, we visited Oasis. We had a table of four and were told to go out on the patio and find our own table if there was one, the food was just ok. Our waitress was, Heather. I had to beg for lemonade as she returned to our table 3 times with various other items before explaining to me that she must go inside for lemonade and she hasn't made it inside yet. THEN THE REAL PROBLEM, we paid with 2 different credit cards and noted on the tip portion of the receipts "Paid tip in cash" and totalled the amount with out a tip on the credit card receipt. We actually left her 15% which I thought was way too much for her service, but anyway...3 days later, when the charges hit our credit cards, not only did she take her tip in cash, but 20% was added to each credit card charge for an additional tip!!!! I called the manager and he basically just gave me the accountants phone number to call and get the money refunded. NO APOLOGY, he didn't even ask which waitress it was. He really didn't care nor did he do anything about it. We will never go back. Honestly, I think these good reviews are made by the staff and friends!
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Would you recommend this to a friend?
No
Why? / Why Not?
She basically stole from us!
This restaurant would be suitable for a date.
Don't Know
It is family-oriented.
Don't Know
This restaurant is business friendly.
Don't Know
Don't Know
Don't Know
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